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TELECOM IVR- ALL CALL MANAGEMENT



TELECOM IVR – THE ULTIMATE SOLUTION TO BUSINESS CALL MANAGEMENT
TelecomIVR strengthens the business with the power of a comprehensive marketing, sales, and customer support solution. With industry-leading features like call flow customization, deep database access, call-backs, voice recognition, in-built security, scalability, fault-tolerance, and web & SMS integration, TelecomIVR is more than just a call center – it’s the ultimate cloud-based resolution for comprehensive call management.
 
 
 

http://www.smartivr.in/sites/default/files/imagepicker/1/Ivr.pngCustomized Multi-level IVR
TelecomIVR offers the flexibility to automate the business processes on the phone. Set-up custom menus and a variety of call routing options for the agents to handle customer queries. Customers can access various services over the IVR without even speaking with the agents, this helps in improving the agent’s productivity. Multi-Level IVR’s can be developed to direct the customers to various departments.
http://www.smartivr.in/sites/default/files/imagepicker/1/text-to-speech_0.pngText To Speech (TTS)
Automatize customer support by using Telecom IVR’s powerful text to speech (TTS) feature. This feature Acknowledges callers with their names and reads out their messages over the phone without any human support. This gives a warm and personalized touch to the callers.
http://www.smartivr.in/sites/default/files/imagepicker/1/ASR_0.pngAutomated Speech Recognition (ASR)
ASR provides the flexibility to capture caller inputs from Speech in addition to key press. ASR can help reduce IVR waiting time by letting customers reach their desired choice. ASR also helps in cases where user voice confirmation is necessary for authenticating a transaction.
http://www.smartivr.in/sites/default/files/imagepicker/1/Call-Distribution_0.pngCall Distribution
TelecomIVR offers the flexibility to transfer incoming calls in sequential, parallel and round-robin manner. Set-up call distribution logic based on caller ID, timings and geography. Ensure customer calls are handled in the most efficient manner and reduce waiting times.
http://www.smartivr.in/sites/default/files/imagepicker/1/api.pngAPI Integration
TelecomIVR is bundled with a set of powerful APIs which are user friendly. It could be - forwarding all the call records into the CRM, fetching incoming numbers during a live call or changing call distribution settings, Telecom IVR’s in-built APIs can accomplish all. Customized/ easy-to-build rich telephony applications with 24x7 support which could be integrated by calling the API.
http://www.smartivr.in/sites/default/files/imagepicker/1/Call-Queues_0.pngCall Queues
Manage and route large volumes of inbound phone calls with ease by dynamically routing calls to the right queue, creating customized wait experiences and getting access to real time call statistics to help plan the agent allocation.
http://www.smartivr.in/sites/default/files/imagepicker/1/Call-Logs_0.pngCall Logs
TelecomIVR provides the live status of each call received by the agents 
Features such as start time, call duration, call recordings & other parameters help in building rich analytics to study customer behavior. Call Logs data is easy to extract by using APIs and can be integrated with the existing applications to empower decision making.
http://www.smartivr.in/sites/default/files/imagepicker/1/number-choice.pngNumber Of Your Choice
TelecomIVR provides incoming numbers for 65+ countries, which gives an opportunity to reach to the customers all across the globe. Diverse numbers can be assigned seamlessly using APIs
http://www.smartivr.in/sites/default/files/imagepicker/1/Conference.pngConference
TelecomIVR provides a stable conference system that helps remote teams be in constant touch with each other. It is backed by a robust cloud telephony platform which provides compatibility to run moderator/multiple conferences on the same incoming number.
http://www.smartivr.in/sites/default/files/imagepicker/1/Call-Recordings.pngCall Recordings
TelecomIVR records every call and makes them accessible. Every call is Encrypted and stored for data security. Telecom IVR helps measure and improve current business processes and keep track of customer interactions.